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Product Warranty Request Form

Even with the best electrical components, there will me a warranty that will be needed. To get you your replacement super fast, be sure you went through all the troubleshooting options one at a time for your item. 98% of initial warranty requests turn out to be a bad ground connection, loose connection, or  no connection at all. Many times people automatically think its their bulbs or ballasts that are bad if they don't turn on, but HID does not work that way. Be sure to read and try all the steps in the troubleshooting guide below.
​These are the items we need to test individually.
1. Bulb.
2. Bulb wire.
3. Igniter
4. Ballast cpu
5. Harness

If the light does not work on the LEFT side but does work on the RIGHT side then we follow these instructions:
1. Separate the bulb from the bulb wire, swap the bulbs from one side to the other and if the problem follows the bulb, then its a bulb that needs replacing. If the light stays on that original side, then move on to #2.
2. Separate the wire only from the bulb and igniter, swap only the wires from one side to the other and if the problem follows the wire, then its a wire that needs replacing. If the light stays on that original side, then move on to #3
3. Separate the igniter only from the wire and ballast, swap only the igniters from one side to the other and if the problem follows the igniter, then its an igniter that needs replacing. If the light stays on that original side, then move on to #4
4. Separate the ballast cpu only from the harness and igniter, swap only the ballast cpu from one side to the other and if the problem follows the ballast cpu, then its a ballast cpu that needs replacing. If the light stays on that original side, then move on to #5
5. change the grounds on the harness and replace the fuses in the harness if they are blown, if still a problem change the harness.

Morimoto Warranty Picture Instructions

    Order information on warranty items.

    NOTE: One warranty item per form submission. If you have more than 1 warranty item you will need to make a separate form submission for each warranty item.
    Warranty items shipping charges are not covered under the warranty. You the buyer will be responsible for shipping charges or your free warranty item.

    Picture: Please upload a picture that looks exactly as the above pictures that is not blurry and that is legible. Failure to do so will delay your warranty. 
    Max file size: 20MB
    WHAT NEXT: Once you submit your warranty claim you will be sent to the Morimoto Warranty Product where you will choose which item you are requesting a warranty replacement and then add to cart, you will only pay for shipping. If you need to add another item you will be given that option on the next page. Using this system will escalate your warranty replacement very quickly so you will get your warranty item faster than usual.
    ​
Submit and pay for shipping
Morimoto HID Authorized Dealer
Picture

DistantXtremes © 2020 All Rights Reserved. Check your local laws before purchasing items. We offer HID and LED new and replacement parts for on road and off road vehicles. HID and LED Systems not intended for street use. Purchasing them you agree you are not using them for or on street use vehicles, but only for off road utility vehicles only.
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  • Air Intake Systems
  • Suspension
  • Lighting
    • HID >
      • HID Systems
      • HID Retrofit >
        • HID Projectors >
          • HID Projector Retrofit Kits
        • Fog lights
      • HID Bulbs
      • HID Ballasts
      • HID Harnesses
    • LED >
      • LED Fog Lights
      • LED Systems
      • LED Bulbs
      • LED Halos & Strips
      • LED Modules
      • LED Headlights
      • Off Road LED
      • BMW Exclusive
    • Halogen >
      • Halogen Bulbs
      • Chrome Marker Bulbs
    • Accessories >
      • Wire Harnesses
      • Wire Adapters
      • Resistors and Capacitors
      • Wiring Accessories
      • Connectors
  • Exhaust
  • Clearance
  • Info
    • Contact Us
    • Morimoto and Other Brands Warranty
    • Return My Item
    • Store Policy
    • Shipping & Rates
    • Returns & Exchanges